Frequently Asked Questions
Everything you need to know about our personalized fashion pieces.
How long does the engraving process take?
Each piece is custom-crafted by our artisans. Please allow 3-5 business days for the engraving process before your order is shipped.
Can I return a personalized item?
Because engraved items are custom-made for you, they are final sale and cannot be returned unless there is a manufacturing defect or an error on our part.
What materials do you use for your jewelry?
We use high-quality materials including 14k gold, sterling silver, and medical-grade stainless steel to ensure your engravings remain sharp and the metal stays tarnish-free.
Is there a character limit for engravings?
Yes, character limits vary by product size. Usually, we recommend between 8-15 characters to ensure the text remains legible and aesthetically pleasing.
Do you offer international shipping?
Yes, we ship our personalized fashion pieces worldwide. Delivery times vary by destination, typically ranging from 7 to 21 business days.
How should I care for my engraved jewelry?
To maintain the clarity of your engraving, we recommend cleaning your piece with a soft microfibre cloth and avoiding direct contact with harsh chemicals or perfumes.